Case study · Voice AI · Agents
Audiva
AI call assistant that answers, books, and follows up
Real-time voice AI for businesses — missed-call recovery, scheduling, FAQs, and CRM/calendar integrations, live 24/7.
Challenge
Businesses were missing calls after hours and losing bookings. They needed a voice agent that could answer, schedule, and sync to existing CRM and calendar tools — not a demo that failed on real callers.
Approach
We built a production voice agent with telephony, FAQ handling, booking flows, and CRM/calendar write-backs. Guardrails and human escalation covered edge cases; observability made transcript review and iteration practical.
Results
- — Missed-call recovery and booking live 24/7
- — CRM and calendar sync without manual re-entry
- — Ops team could review and improve prompts from real calls
- Voice agents
- Telephony
- CRM sync